Gateways Support Services

Leadership Team DEvelopment

OrganisationAL Profile

Gateways Support Services is a not-for-profit organisation dedicated to supporting children and adults with disabilities and developmental needs, as well as their families across western Victoria and parts of Melbourne.

Offering services such as therapy, early intervention, support coordination, housing, and community programs, Gateways focuses on empowering individuals to build skills, independence, and meaningful connections.

Known for its person-centred approach and strong community ties, Gateways is committed to creating inclusive environments where everyone can thrive.

PROGRAM OVERVIEW

Gateways Support Services engaged the Australian Leadership Academy (ALA) to design and deliver a bespoke Leadership and High-Performing Team program for its Executive Leaders, Senior Managers, Coordinators and Team Leaders with a focus on strengthening collaboration, building trust and alignment around a shared team vision.

Central to ALA’s approach was its signature agenda-setting process, which empowered team members to surface their most significant adaptive challenges and shape the direction of the learning experience. This ensured the program addressed the real and immediate needs of the team, rather than following a fixed curriculum.

Through a mix of facilitated discussion and practical leadership tools, the program fostered deeper connections, enhanced team functionality, and supported a unified, forward-focused leadership culture. Leaders left the program with greater clarity, renewed commitment, and a collective strategy for leading with purpose and impact.

Executive Leadership Team
and
Senior Management Team

 GATEWAYS LEADERSHIP TEam Program Feedback

To date, ALA has delivered four Leadership and High-Performing Team Programs for Gateways Support Services.
Quantitative data has been provided by a total of 68 Senior Leaders, Managers, Coordinators and Team Leaders, and is presented below.

ALA’s leadership program was
motivational and challenging?

95% strongly Agree

ALA’s approach supported the needs of the Gateways leadership team?

96% strongly Agree

Gateways leadership team actively
participated in the program?

92% strongly Agree

ALA’s leadership facilitator was
credible and effective?

100% strongly Agree

 “The program was dynamic, engaging,
thought provoking, challenging in a positive way
and well worth the commitment”

Bernadette Walker
Manager, Inclusion Intake & Customer Services

Program outcomes:

To what extent would you recommend the Australian Leadership Academy?

93% highly recommend

  • Clarity and Alignment
    The leadership team developed a shared understanding of their current state and a clear team vision for where they want to be as a collective

  • Values-Driven Leadership
    A renewed commitment to grounding decisions and actions in the organisation’s core values, using them as a compass for change, focus, and leadership behaviour

  • Ownership and Accountability
    The team openly acknowledged areas for growth in their leadership and took collective responsibility for strengthening leadership capability across the organisation

  • Stronger Relationships
    Leaders committed to improving team dynamics and deepening trust, recognising the importance of healthy, respectful relationships as a foundation for collaboration

  • Empathy and Perspective
    Increased understanding of the pressures and challenges faced by peers has fostered a more empathetic and supportive leadership culture

  • Commitment to Engage, Challenge, and Support
    The group embraced a culture of active engagement, committing to challenge constructively, support consistently, and continue building meaningful connections across the team

“Thanks Antony.
Looking forward to the next stages OF working
with you and our awesome leadership team.”

Stephanie Gunn
Chief Executive Officer

“The overall team has taken personal responsibiLIty
in developing their
gaps in leadership”

Melanie Snow
Delivery Lead Advice & Coordination

“Excellent presentation, supportive and informative.
The team as a whole is committed to improving relationships.

Rod Day
Shared Accommodation Program Manager

“loved it!”

“active engagement facilitates gRowth and a shared Mindset”

Ebony Bottrell
Program Coordination

 Australian leadership academy clients