Gateways Support Services
Leadership Team DEvelopment
OrganisationAL Profile
Gateways Support Services is a not-for-profit organisation dedicated to supporting children and adults with disabilities and developmental needs—as well as their families—across western Victoria and parts of Melbourne.
Offering services such as therapy, early intervention, support coordination, housing, and community programs, Gateways focuses on empowering individuals to build skills, independence, and meaningful connections.
Known for its person-centred approach and strong community ties, Gateways is committed to creating inclusive environments where everyone can thrive.
Gateways Support Services - Executive Leadership Team and Senior Management Team
PROGRAM OVERVIEW
Gateways College engaged the Australian Leadership Academy (ALA) to design and deliver a bespoke leadership program for its Executive Leadership Team and Senior Management Team, focused on strengthening collaboration, building trust, and alignment around a shared team vision.
Central to ALA’s approach was its signature agenda-setting process, which empowered team members to surface their most significant adaptive challenges and shape the direction of the learning experience. This ensured the program addressed the real and immediate needs of the team, rather than following a fixed curriculum.
Through a mix of facilitated discussion and practical leadership tools, the program fostered deeper connections, enhanced team functionality, and supported a unified, forward-focused leadership culture. Leaders left the program with greater clarity, renewed commitment, and a collective strategy for leading with purpose and impact.
GATEWAYS LEADERSHIP Program Feedback
ALA’s leadership program was motivational and challenging?
95% strongly Agree
ALA’s approach supported the needs of the Gateways leadership team?
96% strongly Agree
Gateways leadership team actively participated in the program?
92% strongly Agree
ALA’s leadership facilitator was credible and effective?
100% strongly Agree
“The program was dynamic, engaging, thought provoking, challenging in a positive way and well worth the commitment”
Bernadette Walker, Inclusion, Intake & Customer Services Manager
To what extent would you recommend the Australian Leadership Academy?
93% highly recommend
Program outcomes:
Clarity and Alignment
The leadership team developed a shared understanding of their current state and a clear team vision for where they want to be as as a collectiveValues-Driven Leadership
A renewed commitment to grounding decisions and actions in the organisation’s core values, using them as a compass for change, focus, and leadership behaviourOwnership and Accountability
The team openly acknowledged areas for growth in their leadership and took collective responsibility for strengthening leadership capability across the organisationStronger Relationships
Leaders committed to improving team dynamics and deepening trust—recognising the importance of healthy, respectful relationships as a foundation for collaborationEmpathy and Perspective
Increased understanding of the pressures and challenges faced by peers has fostered a more empathetic and supportive leadership cultureCommitment to Engage, Challenge, and Support
The group embraced a culture of active engagement—committing to challenge constructively, support consistently, and continue building meaningful connections across the team
“Thanks Antony. Looking forward to the next stages working with you and our awesome leadership team”
Stephanie Gunn, Chief Executive Officer
“The overall team has taken personal responsibiLIty in owning their gaps in leadership”
Melanie Snow, Delivery Lead Advice & Coordination
“The team as a whole is committed to improving realtionships. We will work to have better empathy for the pressures that other leaders have in their roles”
Rod Day, Shared Accommodation Program Manager
