tamworth regional council
high-performing team and navigating change program
OrganisationAL Profile
Tamworth Regional Council is a dynamic and progressive local government authority located in the New England region of New South Wales. As one of the state’s largest inland regional councils, it serves a broad and diverse population across both urban and rural settings, encompassing the city of Tamworth and surrounding communities such as Manilla, Barraba, Kootingal, Nundle, and Bendemeer.
The Council delivers a wide spectrum of essential services, infrastructure developments, and strategic programs that drive economic growth, foster community wellbeing, and support environmental and cultural sustainability. Recognised nationally as the “Country Music Capital of Australia,” Tamworth is a key destination for regional tourism, home to the iconic Tamworth Country Music Festival and a vibrant calendar of cultural events.
With a strong commitment to innovation, good governance, and meaningful community engagement, Tamworth Regional Council continues to enhance service delivery and champion regional progress. Its leadership is focused on collaborative, future-ready planning and delivering tangible outcomes for the communities it proudly serves.
The Australian Leadership Academy works in the round, navigating adaptive challenges, in real time.
PROGRAM OVERVIEW
Tamworth Regional Council (TRC) engaged the Australian Leadership Academy (ALA) to design and deliver a bespoke High-Performing Team and Navigating Change Program, to support an organisational transformation project.
Delivered face-to-face, the program focused on deepening team connection, strengthening alignment and engagement, and fostering a change mindset. Through a collaborative process, the team co-created a shared vision for the future, aligning their work with TRC’s Blueprint 100 Strategy, and embracing more adaptive and agile ways of working.
At the centre of ALA’s approach was its signature agenda-setting process, which enabled participants to identify and prioritise their most pressing adaptive challenges. Key focus areas included personal responsibility, alignment with organisational values, high-performing team behaviours, and the commencement of a change strategy.
The program equipped participants with practical tools to navigate complexity and uncertainty—fostering a growth-oriented mindset that encourages embracing challenges, persevering through setbacks, viewing effort as essential to mastery, actively seeking feedback, and drawing inspiration from the success of others.
high-performing team and navigating changE
program Feedback
ALA’s leadership program was motivational and challenging?
97% strongly Agree
ALA’s approach supported
the needs of the team?
95% strongly Agree
The team actively participated
in the program?
92% strongly Agree
ALA’s leadership facilitator was
credible and effective?
99% strongly Agree
“where do I starT… loved all the change learnings, lots of great tools to use”
”all very engaging, activities run well and allowed everyone to feel comfortable to contribute”
Emily Carter
Business Improvement Team
To what extent would you recommend the Australian Leadership Academy?
94% HIGHLY RECOMMEND
Program outcomes
Accountability and Performance
Team members committed to proactively addressing performance and holding themselves and others accountable. Emphasis was placed on following through, raising expectations, and aligning behaviours with high-performance standards.
Open and Effective Communication
Clear, honest communication was a key outcome. “Walk & Talks” were embraced as a tool for open dialogue, one-on-one connection, and fostering a culture of trust and transparency.
Team Connection and Support
The program strengthened team unity, with a renewed commitment to wellbeing, equitable support, and mutual respect—key to maintaining a strong, high-performing team culture.
Shared Knowledge and Collaboration
There was a strong focus on knowledge sharing and cross-team collaboration. Participants committed to building capability, sharing expertise (including TechOne), and working together more cohesively.
Leading Change and Supporting Others
The team adopted a positive, adaptable mindset in navigating change. Aligned to TRC’s values, participants expressed a collective drive to lead by example and support one another through transformation.
Embedding Learning and Driving Results
Team members expressed a clear intention to apply program insights in their daily work. Revisiting content, embracing feedback, and sustaining behaviour change were seen as essential to achieving lasting impact.
“the faciliator was engaging
and encouraging.
He was relatable, passionate and very good at what he does.
Great job”
Karen Bartlet
Archivist
“Commiting to Supporting the whole team,
better work distribution
anD assistance
where required. ”
Rowena Baldwin
Information Managememt Officer
“Brillinat facilitator -
insightful,
offered a new perspective
and a different way of thinking”
Heleena McDonlad
Systems Development Officer
“I loved this course. THE FACILITATOR amazing, and I was able to realise some personal traits / perspective / styles”
Colleen Barthell
Records Support Officer
