tamworth regional council
leading with high-performance conversations
OrganisationAL Profile
Tamworth Regional Council is a progressive local government organisation located in the New England region of New South Wales. The Council is responsible for delivering a wide range of essential services, infrastructure projects, and strategic initiatives that support economic development, community wellbeing, environmental sustainability, and cultural vitality.
Committed to innovation, strong governance, and community engagement, Tamworth Regional Council continually works to enhance service delivery, promote regional growth, and build a resilient, inclusive, and forward-thinking organisation.
The Council’s leadership places a strong emphasis on collaboration, future-focused planning, and delivering value to the community it proudly serves.
The Australian Leadership Academy works in the round, navigating adaptive challenges, in real time.
PROGRAM OVERVIEW
Tamworth Regional Council engaged the Australian Leadership Academy (ALA) to deliver a bespoke Leading with High-Performance Conversations Program for its executives, managers, coordinators, and team leaders.
Delivered face-to-face, the program focused on building leadership capability through effective performance conversations, practical application, and alignment with organisational values.
Core themes included navigating adaptive challenges, regulating workplace tension during high-stakes conversations, and fostering alignment, accountability, and engagement. ALA’s signature agenda-setting process enabled leaders to identify their most pressing leadership challenges and apply adaptive leadership frameworks to address them.
The program strengthened team connection and recognised individual and collective expertise. Leaders concluded with clear commitments to embed learning into practice, using structured feedback, reflection, and coaching techniques to drive improved performance and culture.
LEADING with-performance conversations
program Feedback
ALA’s leadership program was motivational and challenging?
96% strongly Agree
ALA’s approach supported the
leadership team members?
96% strongly Agree
The leadership team members actively
participated in the program?
96% strongly Agree
ALA’s leadership facilitator was
credible and effective?
99% strongly Agree
“excellent as always. connected with participants. engaging, varied approach using tools to help all learning styles.”
Natasha Beer
Manager, People & Culture
“Energetic, ecouraging and empathetic.
it’s been great to expand my leadership knowledge, enhanced with practical, relevant experience.”
Emilia Nixon
Coordinator, Marketing & Communications
“excellent as always.
connected with participants. engaging, varied approach using tools to help all learning styles.”
Natasha Beer
Manager, People & Culture
“Energetic, ecouraging and empathetic. it’s been great to expand my leadership knowledge, enhanced with practical, relevant experience.”
Emilia Nixon
Coordinator, Marketing & Communications
“excellent as always.
connected with participants. engaging, varied approach using tools to help all learning styles”
Natasha Beer
Manager, Operations People & Culture
To what extent would you recommend the Australian Leadership Academy?
95% HIGHLY RECOMMEND
Program outcomes
Values-Driven Performance
Team members reinforced a collective commitment to Council’s shared organisational values: One Team, Accountability, Wellbeing, and Excellence. These values guide behaviours and shape a culture of integrity and collaboration.
Personal Responsibility
There was a strong focus on self-awareness, personal accountability, and working ‘above the line’. The team recognised the importance of owning their impact and consistently showing up with intention and professionalism.
Feedback and Growth
A feedback-rich culture was embraced, with ‘Walk & Talks’ providing space for honest, constructive dialogue. The team acknowledged feedback as a critical tool for learning, growth, and strengthening relationships.
High-Performance Practices
The team committed to refining internal processes, embedding cultural frameworks, and establishing consistent habits that support sustained team performance and collective achievement.
Teamwork and Collective Vision
The team aligned around a shared, aspirational team vision and demonstrated a commitment to working collaboratively, reinforcing trust, cohesion, and purpose.
Collaboration and Contribution
There was a clear commitment to positive contribution, open communication, and applying program insights to enhance both individual and team performance—laying the foundation for a connected and ongoing high-performing team culture.
”it’s been great to expand my leadership knowledge, enhanced with practical, relevant experience”
Emilia Rixon
Coordinator, Marketing & Communications
Another great session.
the facilitator was engaging and tapped into the group’s energy levels. understood when to dig deeper verus when to hold back”
Lessa Bryant
Coordinator, Operations People & Culture
“excellent facilitator,
great discussion
amongst the group, collaborative learning
and very practical
skills to use”
Mags Noonan
Coordinator, Health & Wellbeing
“appreciated the delivery. awareness of tools and techniques to help with navigating conversations and confrontation”
Nicole Chegwyn
Team Leader, Building Certification
“Awesome! Extremely insightful information that will facilitate some of those challenging conversations”
Anna Newell
Team Leader, Economic Development
